Visa cards, Master debit card, Paystack
Items can only be shipped to one address per order. To ship to multiple addresses please place a separate order for each location.
You can return an item within 3 working days for Lagos residents. For non Lagos residents, 4 working days.For international residence, 5 working days. Place the item in its original packaging, including any accessories, tags, labels including freebies, otherwise your return will be invalid.
Items will only be exchanged once payment has been initiated on the website or on our social media platform(s). No item(s) will be exchanged once it has been shipped out to it’s designated customer
It takes 3 working days for Lagos residents. For non Lagos residents, 4 working days. For international residents, 5 working days.
Place the item in its original packaging, including any accessories, tags, labels including freebies, otherwise your return will be invalid. Our Slitovani agent(s) will pick up your item within one business day from the address provided below. Drop off your item at your preferred pickup stations at your earliest convenience to expedite the return processing. Failure to drop off the item within 3 business days from the date you initiated the return will result in the cancellation of your return request.
To place an order on Slitovani:
Enter the name of the item you want to purchase in the search bar. You can also browse for products by selecting the category on the side of your screen
- Click on a product to learn more about it or add to your cart
- Click add to cart and proceed to the checkout page
- Register or login into your existing account by entering your email and password
- Enter your shipping/billing information ensuring your address is complete and accurate
- Select a Delivery Method
- Choose your preferred Payment Method
- Click on Confirm Order to complete your order.
- For additional support contact us at customerservice@slitovani.com. Our hours of operations are 8am – 8pm on Mondays to Sundays.
If you are having trouble adding products to your cart please make sure that you have made all relevant size and color selections. If you still have problems this may mean that the item you are trying to buy is sold out.
To track the status of your order:
- Log into your Slitovani account
- Select ‘Account’ in the upper right hand menu
- Select ‘Orders’
- Find the item you would like to track and click ‘see details’
- Select the “track item” to display delivery details
- You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
Pickups are only available to interstate residents
Delivery fees depends on your location
Our goal is to avoid delays however due to unforeseen circumstances such as severe weather or custom restrictions (for Slitovani Global items) etc. packages can face delays. If your delivery is more than 24 hours late please contact us here customerservice@slitovani.com . We will also send you an update via email as soon as it’s available for delivery
Our delivery agent(s) has clear visibility on your delivery address as inputted at time of order placement. Therefore they should not request any additional information including your location. However should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure
We take customer satisfaction seriously. If you are unhappy with the service provided by our delivery agent please contact us here feedbacks@slitovani.com to report the incident so we can take the necessary corrective actions
You will be charged extra for delivery fee, you will also be notified before we make the second attempt so we request that you remain available to avoid extra charges.
Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order
You must refuse to accept the delivery of an open package as we can’t guarantee the conformity of the product received and we will not accept returns of unsealed products should you change your mind
Once an order has been placed the delivery method cannot be changed. We recommend you verify the delivery details including timelines and shipping fees on the checkout page prior to placing your order
We are committed to offering our customers only 100% genuine and legitimate products.
Prices on Slitovani are not negotiable. Our teams are working constantly to get the best quality products at competitive prices. Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.
Naira, Dollars & Pounds